Returns Policy

Exchanges 

If an item is defective or damaged when you receive it and you wish to exchange it for the same item, send us an email at returns@bamu.com.au so we can advise you how to proceed. 

 

Returns

If you decide to return your purchase, please email us at returns@bamu.com.au we will guide you through the process. A full refund will be applied to your credit card or original method of payment as soon as possible.

If you are not satisfied with your purchase we ask that along with returning your items you give us as much feedback as possible as to why the product did not meet your expectations. We strive to develop products that not only meet your expectations but exceed them. If there is anything about your experience with us you would like to see changed or improved, please let us know! hello@bamu.com.au


Gifts

If the item was marked as a gift when purchased and shipped directly to you, we can send a gift card to you for the value of the purchase.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver.All refunds, returns or exchanges must be initiated by email within 30 calendar days of the original purchase. 

 

Shipping

To return your product, please mail your product to: PO Box 148 Brunswick East Victoria AU 3057 using the envelope you received your purchases in - it has a second sticky strip so you can re-use it!